Shipping Policy (India Only)

Last Updated: 13-09-2025

At Gachus, we’re committed to delivering your products quickly, safely, and reliably. Please read our shipping policy carefully to understand how and when your order will be delivered.

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🚚 Shipping Coverage

We currently ship only within India.

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📦 Order Processing Time

• Orders are processed and dispatched within 24 hours (excluding Sundays and public holidays).

• Orders placed after 2 PM will be processed the next business day.

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🕒 Estimated Delivery Time

• Metro Cities: 2–4 business days

• Tier 2 & 3 Cities: 3–7 business days

• Remote or Rural Areas: 5–10 business days

⚠️ Delivery times may vary slightly based on location, courier availability, and unforeseen delays (e.g., weather, festivals, strikes).

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💸 Shipping Charges

• Standard Shipping: FREE on all prepaid orders.

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🔍 Tracking Your Order

Once your order is dispatched, you will receive:

• A shipping confirmation email or SMS

• A tracking link with real-time updates

You can also track your order in the “My Orders” section of your account on our website.

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🏠 Incorrect Address / Non-Delivery

• Please ensure your address and contact details are accurate at checkout.

• Gachus is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

• In case of failed delivery attempts, the courier will usually try up to 3 times before returning the order.

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🙋 Need Help?

If your order is delayed beyond 10 working days or you have any shipping concerns, contact us:

📧 Email: support@gachus.com
📞 Phone: 9440388340
🕘 Support Hours: Monday to Saturday, 10 AM – 6 PM IST